RPA vs custom application development

Robotic Process Automation is a way to create digital workforces to augment your human workforces. When you have your human workforces performing their day to day work, most often they will be working to bridge a gap between your customers, vendors, partners and other human workforces using computers and other mobile devices. Most often the job could be related to things that cannot be done using your software applications that are already deployed.

Let’s look at a use case that all of us are familiar with

A very common use-case

A business receiving invoices from multiple vendors and verifying against the purchase orders and work delivered and initiating a payment request in your financial system and finally issuing a payment request to your bank.
What’s the problem here? Why humans are involved in the above process?
The most fundamental problem here are the parties involved in the above use case are your vendor’s organization, inhouse finance & operations team and the banker. The other important aspect is every organization will be in different maturity stages as far as their IT applications and systems are concerned. The best part is, they are from different vendors and do not talk to each other.

How do they handle Today?

In order to fill the gap, your human workforces are employed.

The challenges faced by the businesses today are — knowledge, attrition and handling the growth. Because, human workforces are involved in doing the repeated task, the knowledge required for processing invoices up to the payment becomes their experience. Handling the knowledge transfer during attrition and their growth pace are the key challenges faced Today.

Why not integrate or customize my existing software/ IT system?

First of all, you need a single vendor who will take up the responsibility and most likely the BPM providers may come handy. If you are not involving BPM folks then the obvious choice would be enhancing your existing applications. You need to work with various service providers to achieve your desired results. In either case, you won’t be able to achieve the level of automation that RPA can provide merely because of the approach and technologies so far practised by BPM and custom application developers. In some cases, you will not get the desired interfaces/ methods for you to achieve your goals.

What RPA can do?

First of all, RPA should not be looked at as a replacement for your human workforces. of course, it helps you to definitely optimize the resources. RPA allows you to create a digital worker that will perform the necessary task executed by Human workforce without/with their minimal involvement. Though the techniques used by RPA platforms are screen scraping, ad-hoc and web automation, it is turned out as a need of the hour.

Key advantages of implementing RPA

In a nutshell, RPA proves that the organization can quickly reap the benefits of automating repeated tasks vs aiming at custom application development. However, the cost of deploying RPA solution has not significantly reduced yet due to the licensing cost, professional service charges, mark-up to the partners…etc

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